Tavellio logo
This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

CUSTOMER RATINGS ⭐⭐⭐⭐⭐ (9,1)

WORLDWIDE SHIPPING

SHIPPED WITHIN 1 DAY

OFFICIAL TAVELLIO BRANDSTORE

LIGHT UP YOUR DAY

PRIVACY POLICY

1.    Collection and use of data
Tavellio collects only the data necessary to improve our services. We treat the information we collect about you and your use of our services with care. Your data is never shared with third parties for commercial purposes.

2.    Sharing data with third parties
We may share your data with third parties if this is necessary for the provision of our services. This may be the case, for example, when we use external service providers for shipping and logistics. These third parties only have access to the necessary data and may not use it for other purposes.

3.    Storage and data security
We store your data in a secure and confidential manner. We take appropriate technical and organizational measures to protect your data against loss, theft, unauthorized access or unauthorized use.

4.    Your rights
You have the right to access, correct, limit or delete your personal data. You can also object to the processing of your data. Please contact our customer service team to exercise your rights.

5.    Retention periods
We do not retain your data longer than necessary for the purpose for which it was collected. If statutory retention periods apply, we will comply with them.

If you have any questions or comments about our privacy policy, please contact our customer service team at info@tavellio.com.

This privacy policy applies to the use of Tavellio's website and services. Any changes to the privacy policy will be published with change of effective date. Previous versions of the privacy policy will then immediately expire.

 

Data processing at Tavellio

Webshop software - Shopify:
• Our online shop is developed using Shopify software.
• Personal data you provide to us is shared with Shopify.
• Shopify has access to your data to provide technical support and will not use your data for other purposes.
• Shopify is contractually obliged to take appropriate security measures, such as SSL encryption and a strong password policy.
• Shopify is a certified processor of credit card data.
• Shopify uses cookies for technical information, but does not collect and store personal data.
• Shopify may share collected data within its own group to further improve services.
• Shopify takes into account the applicable legal retention periods for personal data.
• The EU/US Privacy Shield applies, which means that your data may be processed in the United States.

Web hosting - Shopify:
• We use web hosting and email services provided by Shopify.
• Shopify processes personal data on our behalf and does not use it for its own purposes.
• Shopify may collect metadata on the use of the services, but these do not contain any personal data.
• Shopify has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of personal data.
• Shopify is contractually obliged to maintain confidentiality.

Email and mailing lists - Shopify:
- For our business e-mail traffic, we use the services of Shopify.
- Shopify has taken technical and organisational measures to prevent misuse, loss and corruption of data.
- Shopify does not have access to our inbox and treats all our e-mail traffic confidentially.

Payment processors - Mollie:
• For payment processing in our online shop, we use Mollie's platform.
• Mollie processes your name, address, place of residence and payment data, such as bank account or credit card number.
• Mollie has taken appropriate technical and organisational measures to protect your personal data.
• Mollie may use your data to further improve the service and share anonymised data with third parties.
• The aforementioned data protection safeguards also apply when Mollie engages third parties.
• Mollie will not retain your data for longer than permitted by law.

 

Shipping and logistics at Tavellio

We work with several reliable shipping partners, including PostNL, DHL, Fedex, and UPS, to deliver your order. Your name, address, and residence details are shared with these service providers to ensure smooth delivery. This data is used exclusively for the performance of the agreement. In the case of subcontractors, your data will also be provided to them.

Purpose of data processing at Tavellio
General purpose of processing
• Your data is used exclusively for the purpose of our services.
• We do not use your data for (targeted) marketing, unless you have given your explicit consent.
• Your data will not be shared with third parties, except to comply with accounting and administrative obligations.

Automatically collected data
• Data automatically collected by our website are used to improve our services.
• This data, such as your IP address, web browser and operating system, is not personal data.

Cooperation with fiscal and criminal investigations
• In some cases, Tavellio may be legally obliged to share your data in connection with tax or criminal investigations.
• However, we will resist sharing your data within the possibilities offered by law.

Retention periods:
• We will keep your data for as long as you are a customer with us
• If you indicate that you no longer wish to use our services, we will retain your customer profile and interpret this as a request to delete your data.
• We must retain invoices containing your (personal) data due to applicable administrative obligations.

Your rights
• You have the right to access the data we process, have it rectified, restrict processing and request portability.
• You can submit a request to our contact person for privacy matters. You will receive a response within 30 days.
• If necessary, we may ask you to identify yourself before we provide copies or copies of your data.
• You also have the right to lodge a complaint with the Personal Data Authority if you believe we are using your data in an inappropriate way.

Right of inspection
• You have the right to inspect the data processed by Tavellio that relates to or can be traced back to your person. You can submit a request for this purpose. Within 30 days, you will receive a response from.
• If your request is granted, they will send you a copy of all the data, including a list of the processors holding that data.

Right of rectification
• You have the right to have incorrect personal data corrected.
• You can make a request and receive a response within 30 days.
• If your request is granted, you will receive confirmation that the data has been corrected within 30 days.

Right to restrict processing
• You have the right to restrict the processing of your personal data.
• You can make a request and receive a response within 30 days.
• If your request is granted, you will receive confirmation that the data will no longer be processed until you lift the restriction.

Right to portability
• You have the right to have your personal data processed by Tavellio transferred to another party.
• You can make a request and receive a response within 30 days.
• If your request is granted, you will receive copies or transcripts of all data we have processed about you.

Right to object and other rights
• You have the right to object to the processing of your personal data by Tavellio. In the event of a justified objection, we will stop processing and make copies/copies of the data available.
• You also have the right not to be subjected to automated individual decision-making or profiling.

Cookies
• Google Analytics: Through our website, cookies are placed by the US company Google as part of the "Analytics" service. We use this service to track visitor behaviour on our website and generate reports. Under applicable laws and regulations, Google may be obliged to grant access to this data. However, we have not allowed Google to use the analytics information obtained for other Google services.
• Third-party cookies: If third-party software solutions that set cookies are used, this is stated in this privacy statement.
• Privacy policy changes: We reserve the right to change our privacy policy at any time. The most recent version of the privacy policy is always available on this page. If the new privacy policy affects the processing of data already collected in relation to you, we will notify you by email.

Contact details
• Tavellio
• Keizersgracht 482
• 1017 EG Amsterdam
• E-mail address: info@tavellio.com    
• Chamber of Commerce number: 92601065