At Tavellio, we understand that sometimes you may need to return a lamp. No worries—we've made our return process as easy as possible. You can find all the necessary information for your country in the section below.
If you have any questions about returning an item, please feel free to contact our customer service team.
Return information per country
Netherlands
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Please pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Belgium
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Please pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Luxembourg
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Germany
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
France
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Austria
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Switzerland
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Italy
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Portugal
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Poland
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Denmark
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Norway
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Sweden
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Finland
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
United States
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense. Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
Canada
Return without reason within 14 days Would you like to return the product without giving a reason? You can return your order up to 14 days after receiving your order. The cost of return shipping is at your own expense, unless otherwise agreed with our customer service. The order amount will be credited Upon receipt of the returned product we will credit the order amount due within 14 days, provided that we have received the product and accessories in good condition.
Secure packaging of the product and original packaging Pack the product carefully in its original condition with all accessories. If the product is fragile, pack it without risk of breakage or damage. If the product is damaged due to careless use by the buyer, the buyer is liable for the depreciation of the product.
Conditions for returns If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. You can download the return form, which can be found here.
Damaged product If a product arrives damaged or has defects, please contact our team at info@tavellio.com and include a photo of the product. In such cases, you do not need to return the product at your own expense.
Track & trace for trouble-free returns Keep the received track & trace code that you receive when you delivered the package to the shipping point. We ask that you provide a track & trace code with each return and share it with us so that we are aware of the return and its whereabouts. Does the product not reach us and you don't have the track & trace code? Then unfortunately it is not possible to credit the amount due.
Exceptions for returns Consumers reserve the right to return products. This rule does not apply to businesses, as they usually have the expertise and resources to carefully consider their purchases and are aware of the nature of the products they buy.
Download the return form here and for all other questions about our return policy, please contact our customer service team.
